Building Family Ties FAQ

Can I write to my child or family?
Can I send presents to my child or family?
How often will I receive reports about my child or family?
How long do I support a child or family?
Is it possible for me to support more than one family or child?
Can I receive reports and new information electronically to save paper to keep costs as low as possible?
Why do some projects have higher monthly rates than others?
How can I help reduce payment administration costs?
How can I update my contact details?

Can I write to my child or family? (back to top)
Yes. Your child or family would love to receive letters and photographs from you. When writing to your family, send your correspondence to HOPE International Development Agency and we will forward it to your family.

Can I send presents to my child or family? (back to top)
You can send small items such as pencils, picture postcards and stickers that can be shared. However, to ensure that all children are treated equally, we ask that you not send gifts.

How often will I receive reports about my child or family? (back to top)
Progress reports are provided once per year.

How long do I support a child or family? (back to top)
The Building Family Ties program is generally a commitment of 5 years. As long as the family or child remains in the program, you may continue to support them. Occasionally, circumstances of your child or family may change so that support time is not as long. In the case of your child or family leaving the area or the program, we will help set you up with another child or family.

Is it possible for me to support more than one family or child? (back to top)
Absolutely! How many families and children you choose to support is an individual choice, and many Building Family Ties supporters have more than one child or family.

Can I receive reports and new information electronically to save paper to keep costs as low as possible? (back to top)
Yes. If you prefer, progress reports can be delivered to you online via email. Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it to request this option. You may also check out updates online at hope-international.com

Why do some projects have higher monthly rates than others? (back to top)
Your support to children and families is based on their needs identified by our partners in different countries. Because each country has programs designed to meet differing needs, the costs are reflective of the type of work being done whether it be extra support and meeting daily needs of AIDS orphans in Ethiopia, providing education for young Filipino children, or providing vocational training and helping families set up their own business in India.

How can I help reduce payment administration costs? (back to top)
To help us reduce administration costs, and use your money most effectively to help families abroad, you can select a payment method of Monthly Credit Card or Direct Withdrawl to a Savings/Chequing account. 

To change your payment method, please call: (back to top)
(Local) 604-525-5481
(Toll Free): 1-866-525- 4673

How can I update my contact details? (back to top)

For further information please contact Leanne VanderKwaak by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by telephone at 604-525-5481 (or Toll-Free at 1 866 525 4673) at extension 14.